Back From The Big Bob’s Convention……..and we need your help! January 29, 2010
Posted by Shannonbilby in : About Us , add a comment
So…..we just came back from our 17th annual convention in Tennessee. The theme of the convention was “Think Pink”. The focus was learning how to better serve our female customers because they are responsible for almost all of the home interior decisions! The convention brings together other Big Bob’s dealers from around the country so we could share ideas. We talked about everything from how to improve our customer service to how to make the workplace better for everyone to what we can do to make the shopping experience better for you.
Everything we learned was GREAT, but we really want to hear from you! Please take a look at the list below and feel free to call, email or leave a comment with answers or opinions.
- Have you heard of Big Bob’s?
- If so, what is your impression?
- Have you shopped with Big Bob’s before?
- If so, did you have a good experience?
- If you had a less than perfect experience, please tell us about it so we can turn that around!
- If you have been to our store or shopped with us, is there anything we could do to improve your experience?
We honestly want to know how we can serve you better. We know what important decisions flooring and mattresses are! We want you to know that we care about each and every customer before, during and AFTER the sale. We are here for the long term – we want to earn your business and earn the referral of our store to your friends and family.
Please take a minute to let us know how you feel! Please leave a comment here or email Brad Millner at BMillner@fayuma.com.
Thank you!
Hardwood Flooring Maintenance – Reader Question January 19, 2010
Posted by Shannonbilby in : Care and Maintenance, Hardwood / Laminate, Reader Questions , 1 comment so far
Reader Question:
“I just moved into my new home with my family and before I start cleaning my new hardwood floors I wanted to see if you could clear up a debate between my mother and me. My mother tells me to clean my hardwood floors with Windex like she does (and has for 40 years) because that will help keep the shine longer. My floors are the newer type where they came already finished right out of the box. I plan to mop them with soap and water like the rest of my floors. Can you tell us which one of us is right? ”
Ashley from Yuma, AZ
Answer:
Ashley,
We are so happy that you asked us this question before you took matters into your own hands! Your mother maybe giving you advice based on the type of hardwood floors she has in her home. Hardwood floors have changed significantly in recent years and with those changes have come more advanced cleaning methods. First, here’s the answer followed by an explanation! You, especially should only clean your hardwood floors with a manufacturer approved cleaner.
Here are just a few of the reasons why:
- Using the wrong type of cleaner can void your warranty
- Cleaning with multiple products can leave a permanent film on your floors
- Your floors have a special protective coating that was carefully applied in the factory. Some chemicals can damage that finish making your floors more susceptible to damage.
- Mopping hardwood floors with soap and water can cause your wood to expand and contract and cause a variety of other unsightly issues (take a stack of paper and soak it with water – that will give you an idea of what water and wood do when they meet!)
Hardwood floors, especially pre-finished hardwood floors are designed to be very little maintenance for you. You should only have to use a liquid to clean your floors when you have a spill or stain. Using a terry cloth head mop with a small amount of cleaner should do the trick. You will also want to be sure that you keep dirt and sand off of your hardwood floors on a regular basis by having walk off mats at every door.
Hope this helps!
Your friends at Big Bob’s
Design Perspective: Patterned Carpet January 12, 2010
Posted by Shannonbilby in : Carpet, Design Perspectives , add a comment
When it comes to choosing patterned carpet, many questions always seems to come up. Today’s post is dedicated to the pro’s and con’s of patterned carpet.
First, ask yourself: What look am I trying to accomplish in this room? What is the function of this room? How many other fabrics and textures are in this room? Once you have thought about the answers to those questions, you are ready to think about patterned carpet.
One of the biggest misconceptions about patterned carpet is that it will make the room too busy. That can happen if there are too many focal points, fabrics and textures in the room, but if the room needs a focal point, texture or additional design element, patterned carpet can be the perfect solution.
Another reason people tend to shy away from patterned carpet all starts with the sample. It’s extremely difficult to visualize what an entire room of patterned carpet will look like from a typical carpet sample size. Most of the time, the sample isn’t even large enough to see the whole pattern. Thankfully, most have room scenes available either on the sample or the website. Our website offers a virtual room designer tool that can help you visualize what a patterned carpet will look like in a room. You can even upload a photo of your own home!
The image shown here is an example of how patterned carpet can be used successfully. In this case, it helps tie together the personality of the room and compliments the other textures in the room. This room doesn’t have a lot of patterned upholstery so the pattern on the floor is not distracting. (This is also a great example to answer the question – Will dark floors make my room look small?)
Patterned carpets can give a room depth, dimension and personality. Not all patterned carpets have objects such as the trees or leaves shown here. There are many pattern carpets that are simply abstract textures. You can use patterned carpet throughout your home if the pattern is not too distracting or defined. One way to use a patterned carpet that has a distinct pattern like the picture above is in a stand alone room such as a living room, home office or bedroom. Patterned carpets can make a guest room appear special and unique. This method will help keep you from growing tired of a distinct pattern.
Patterned carpets are not right for everyone, but if you want something unique and you want your floors to have a personality – give patterned carpet some consideration. Use the image here to help you visualize when looking at a sample in our store. Our sales staff can help talk you through specific patterns and whether they are right for your application. You may find a pattern that you want bound and made into an area rug to go over hard surfaces floors.
2009 Was A Good Year! January 8, 2010
Posted by Shannonbilby in : About Us , 1 comment so farIn 2009, Big Bob’s Flooring Outlet was fortunate enough to have several things to celebrate and be proud of that we would like to share with you in order to help you get to know our family a little better. Below are some of our accomplishments in 2009. If you would like more information on any of these topics, please don’t hesitate to let us know.
Charitable organizations we support:
Yuma Regional Medical Center Foundation
Tri-Valley Ambulance
Good will service:
We provided new carpet ceramic tile and labor at no charge to help rebuild a house that was condemned by the city. Several articles about the project are available for more information.
Additions to the Big Bob’s family:
Store Manager Ted Noble and his wife had a baby girl
Retail Sales team member Sean McNatt and his wife had a baby boy
Local Press we received:
Customer Jerry Stuart wrote two letters to the editor of The Yuma Sun and commended our sales staff and installation department for their exemplary service.
We would like to thank everyone that was a part of all of these events and hope 2010 will bring as many good things for everyone!
